furniture store

Frequently Asked Questions

1. GENERAL

Do you custom-make furniture?
Sorry, we do not provide made-to-order services.
 
Can you make a similar design in a different size or colour?

Unless the size is already available, we do not provide such a service. All available sizes of each design are listed on our catalogue page. The colour of our products are standard.

 
What are your showroom opening hours?

Please visit our showroom page for addresses, contact numbers and opening hours.  

 
What are your office hours?

Our main office at Sungei Kadut is open Mondays to Fridays, 8.30am to 5.30pm.

 
What time do your customer service lines open?

Our customer service hotline is open Mondays to Fridays, 8.30am to 5.30pm.

 
Do you handle trade-ins or buying back of furniture previously purchased from Scanteak?
No, we don’t.
 

2. PRODUCTS AND PRICES

What type of wood is your furniture made of?
At Scanteak, we only use Teak Wood.
 
Where does your Teak Wood come from?

Our furniture is made of Teak Wood grown in plantations in Java, Indonesia, where the number of trees felled per year is strictly monitored by the Indonesian government. In adhering to such regulations, our factories are certified by the Rainforest Alliance.

 
Where can I see your products on display?
Products can be seen at any of our showrooms. Designer collections can only be viewed at select showrooms (Scanteak Signature stores and the Trade Showroom); we recommend calling your preferred showroom before making a trip down.
 
I’m interested in a few products. How can I get a quotation?
Once you have added the products you are interested in to your Quotation List, select “GET QUOTATION” to submit a request. A quotation will be sent to you in 2 - 3 working days. If you require a quotation urgently, please contact or visit any of our showrooms.
 
How can I find out if a particular item is in stock?
You can enquire via our enquiry page for stock availability. Please allow us 2 - 3 working days to reply. If you require a reply urgently, please contact or visit any of our showrooms.
 
Do all your products only come in one colour?
Yes, although shades may differ very slightly due to the natural colouring of the Teak Wood used.
 
Can you stain my purchased item to a darker colour?
No, as we do not provide customization services. Our sales staff however, will be able to recommend a trusted external party to assist you with this should the need arise.
 
I would like to request for two pieces with identical markings and patterns.
As Teak Wood is a natural material, no two pieces are alike. The rings, grains and patterns of a tree are all different, just like how humans have different fingerprints.
 
How do I maintain my Teak furniture piece?
We have prepared some tips for caring for your Teak furniture here.
For shelves and chest of drawers, it is recommended to place heavier items on lower shelves/drawers, and to avoid opening all (or more than two) drawers at the same time due to a shift in center of gravity which may cause chests of drawers to fall forward.
For homes with children, please take care to ensure that children do not climb on furniture, including (but not limited to) shelves/chests of drawers.
 
How do I maintain my cushion covers?
Most of our cushion covers can be Dry Cleaned and Machine/hand Washed (water temperature should not exceed 30 degrees Celsius). Dry cleaning solvent should not contain trichloroethylene. Please do not Bleach or Tumble Dry them, as this can lead to discolouration or shrinking. For ironing, please use low heat.
Please note that these instructions do not apply to cushion covers from the Holm Designer range, which should be wiped down with a damp cloth and dried in the sun.
 
Do you sell cushions and covers for old sofa models?
Yes, we do, albeit for limited models. Due to the evolution of sofa structures, we would recommend that you bring a sample of your existing cushion cover to your nearest showroom so that our sales staff may better advise you.
 
What density are your sofa cushions?
Most of our sofa cushions are of 31kg/cbm density. We regret to inform that we do not handle customization of cushion densities.
 

3. PURCHASING FROM SCANTEAK

Can I purchase your products online?
No; kindly visit any of our showrooms to make a purchase.
 
What modes of payment are accepted at your showrooms?
Our showrooms accept all major credit/debit cards - NETS, VISA, MASTERCARD, AMEX, DINERS, JCB.
 
Can I call your showrooms to make a phone order?
Yes, if you have an outstanding delivery. Please note however that the new outstanding balance amount on your order will have to be paid in Cash on delivery, or at any showroom before your scheduled delivery date.
 
Can I make a partial payment before my items are delivered?
Yes, however please note that the minimum payment amount is 50% of your total purchase amount. The balance amount will have to be paid at any of our showrooms before your delivery date, or will be collected in cash on delivery.
 
I have made a purchase, but I would like to cancel one of my items. Can I get a refund?
Yes, however please note that refunds are done in the form of Product Vouchers, which can be used on your next purchase at Scanteak.
 
Do your items come with a warranty?
Yes, all items purchased from Scanteak come with a 6-month limited warranty, which covers manufacturing defects. Differing wood grain patterns or shades are a natural occurrence in wood materials, and are not considered as defects. Damages sustained from usage are not covered. Please note that moving an item to another delivery address, installation of locks on drawers or drilling of extra holes voids this warranty.
 

4. DELIVERIES, SELF-COLLECTION, AFTER-SALES PRODUCT SERVICING, DISPOSAL

How much are your delivery charges?
$60 for weekdays and $85 for Saturdays. Deliveries are charged per trip, per delivery address.
 
Can you waive the delivery charges?
Yes, we can. Delivery charges are waived with a minimum $2500 nett spend.
 
I have indicated a preferred date for my upcoming delivery. Can I choose a time for my delivery?
To ensure that all customers will be able to receive their purchases on a date of their choice, please allow our customer service officers to contact you 2 - 3 working days before your delivery to advise a delivery time window. As such, we seek your understanding that our sales staff are not able to commit any delivery timing.
 
Can I change my delivery date/time?
As delivery routes and timings are confirmed as early as two to three days in advance, please call our customer service hotline (+65 6368 6793) at least one working day before your original delivery date should you require any changes to your delivery schedule.
So that all customers may receive their purchases on the date of their choice, Scanteak reserves the right to decline any last minute requests for change of delivery timings. Kindly note that during peak seasons, delivery timings may not be as flexible due to the high volume of deliveries.
 
Can I cash & carry from your showroom?
Some smaller items are available for cash and carry at our showrooms. Due to space limitations at the showrooms, available stocks for cash and carry are limited. Everything else, however, will need to be delivered or self-collected from our warehouse at Sungei Kadut. Please note that our warehouse is closed from 12pm - 1pm daily, and is closed on Sundays and Public Holidays.
 
Why is my delivery late?
Due to unforeseen circumstances such as traffic conditions, vehicle breakdowns, bad weather, or additional requests at another customer’s home, our delivery team may be slightly held up. Hang tight, and please bear with us. While our delivery teams are constantly striving for punctuality, we also hope for their safety on the roads.
 
I have an item from Scanteak; can you dismantle it and move it to another location?
Sorry, we do not provide such services.
 
One of my furniture pieces needs to be repaired. Do you provide such services?
Yes, we do. Please note that depending on the validity of the warranty, charges for transport and servicing may be incurred. Please contact our customer service hotline at +65 6368 6793 to arrange an appointment. Please also be advised that our customer service hotline is only open during regular office hours. We seek your understanding that we only provide repair services for furniture purchased from Scanteak.
 

5. VIP MEMBERSHIP, PROMOTIONS AND EVENTS

I can’t view your Promotions page.
The promotion may have expired. If there is a product you are interested in, please feel free to contact any of our showrooms .
 
When is your next promotion?
Depending on the nature of the promotion, it may be announced any time between 1 day or a week in advance. To stay updated on promotions, you can like our Facebook page, or subscribe to our mailing list.
 
What can I get out of becoming a Scanteak Privilege member?
Members’ benefits are available for viewing here: http://www.scanteak.com.sg/membership
 
When will my membership be activated?
Your membership will be activated upon confirmation of the successful delivery of your items.
Until the scheduled date of delivery of any particular order, we allow our customers the flexibility of amending their orders up to the working day before their delivery. Such amendments may include changing of items, adding items, and even cancellation of items. In the event of a cancellation, the nett value of a sales order may fall below the required minimum purchase value, which is why memberships are only activated upon a successful delivery. This also prevents the abuse of the privilege system, which is reserved for customers who have met the minimum requirements.
 
How can I check on the status of my Scanteak Privilege membership?
Upon the successful activation of your membership, an email will be sent to the email address provided at the time of your purchase. This email contains information such as your Membership Number, as well as the start and end date of your Membership. If you have misplaced this email and would like to find out about your Membership details, please contact us via the Enquiry page.
More information about Membership renewals and upgrades can be found on http://www.scanteak.com.sg/membership
 
Top